E2E Service Expert
Technology, Data & Digital · Software & Web Development · Software Engineering
In short
Ericsson is hiring an E2E Service Expert in Noida, India. This role focuses on guiding and implementing end-to-end service and automation improvements in multidomain customer projects, requiring broad multi-technology and multi-vendor know-how.
Responsibilities
- Create a pool of service level experts, shifting business focus from maintaining domain KPIs to improving end-to-end service KPIs.
- Cooperate with CUs, participating in new feature tests, offering and suggesting improvements.
- Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities for new or enhanced service and resource deployment.
- Take a driving role in comprehensive automation in customers' networks, utilizing cross-domain and end-to-end competencies.
- Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas.
- Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses.
- Propose enhancements to the E2E solution to boost service quality or network maintenance efficiency.
Requirements
- Ericsson Operations Engine - Mode Of Operations
- Overall understanding of Automation?
- Incident management
- Algorithms
- Service Quality
- Customer Experience Improvement
- AEO E2E Technical Solutions
- E2E Solution Design
- Network Performance
- Service Delivery Business Understanding
- Quality Assurance
- E2E Customer Experience
- Business Process Improvement
- ITIL Framework
- Engineering
- 5G
- Data Structures
- Collaboration
- C++
- Artificial Intelligence
- Arduino
- Security
- Process Improvement
- Management
#Service Expert#E2E#Ericsson#Noida#India
Company
Ericsson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant