Customer Support Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Management · Customer Success · Logistics Management
In short
Lead the Customer Support Centre in Shanghai to achieve sales targets and manage the entire transaction flow from inquiry to order fulfillment. Responsibilities include AR collection, coordinating with various departments, developing team skills, and ensuring customer satisfaction.
Responsibilities
- Achieve annual targets for Service and Parts Sales.
- Drive transaction flow from inquiry to order by providing quotes, preparing contracts, and supporting the external sales team.
- Oversee the EDX Customer Support Centre.
- Evaluate delivery performance, logistics budget/cost, and suggest controls.
- Manage AR collection.
- Coordinate with customers, departments, production, and suppliers.
- Build and maintain good customer relations and understand customer needs/feedback.
- Develop team skills and competences to build a performance-oriented team.
- Develop and maintain knowledge of key processes and tools.
- Analyze and develop competitive quotations with external sales.
- Monitor pricing of transactional business.
- Provide quarterly forecasts for financial results.
- Manage the EDX report.
- Perform ad hoc assignments.
Requirements
- Proven experience in a customer support management role.
- Ability to lead a team and drive performance.
- Experience in sales processes, including quoting and order management.
- Familiarity with logistics and budget control.
- Experience with AR collection.
- Strong coordination and communication skills.
- Customer relationship management skills.
- Team development and coaching abilities.
- Knowledge of relevant processes and tools.
- Analytical and quotation development skills.
- Understanding of pricing monitoring.
- Forecasting experience.
- Reporting skills.
Desired Qualifications
- Understanding of Alfa Laval's core values.
Benefits
- Opportunity to make a positive impact.
- Pioneer solutions of the future.
- Work with world-leading technologies.
- Inspire progress in vital areas like energy, food, water, and shipping.
- Build your career while shaping a more resourceful world.
#customer support#manager#sales#logistics#team leadership
Company
Alfa Laval
Job Posted
2 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Shanghai, China
Applicants
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