The Job

Customer Success Manager

Marketing, Media & Creative · Marketing & Advertising · Digital Marketing

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In short

Spotify is seeking a Customer Success Manager in Tokyo, Japan, to focus on agency relationship growth and education. This role involves managing campaigns for non-NAL accounts, providing strategic planning, consultative selling, and data-led storytelling to meet client needs and expand Spotify's presence in the Japanese market.

Responsibilities

  • Build and maintain strong relationships with key agency stakeholders to expand Spotify’s presence in Japan
  • Deliver ongoing education and enablement to agencies through workshops, training sessions, and 1:1 meetings
  • Collaborate with Agency Partners to identify, pitch, and secure new advertisers via agency channels
  • Manage campaigns for all non-NAL accounts, including media planning, setup, launch, optimization, and wrap-up
  • Act as the agency’s primary point of contact, fielding requests & questions and communicating directly with internal and external stakeholders throughout the sales and campaign lifecycle
  • Partner cross-functionally to create scalable resources, playbooks, and enablement materials tailored to the Japanese market
  • Provide proactive recommendations to agencies to improve campaign performance
  • Monitor and report on delivery for non-NAL campaigns, addressing pacing or performance concerns
  • Leverage reporting and insights to proactively identify, pitch, and close expansion opportunities to help grow the business
  • Partner with Agency leads team to build & deliver Agency level QBRs
  • Stay ahead of industry trends and share market insights internally to influence strategy
  • Serve as the product authority for agencies, educating them on Spotify’s ad products, best practices, and measurement solutions

Requirements

  • Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
  • Minimum of 3 years experience in digital media, planning and/or buying, preferably experience includes biddable media strategies
  • Strong industry knowledge and a desire to grow within the digital media industry
  • Strong understanding of Japan’s media and agency landscape.
  • Strong understanding of advertising performance metrics and the advertising ecosystem
  • Proven ability to educate and influence agency stakeholders
  • Sales focused mindset & comfortable working cross-functionally in a fast-paced environment
  • Skilled at balancing strategic initiatives with hands-on campaign management
  • Ability to craft impactful sales rationale stories by using data and research
  • Ability to work effectively with cross-functional teams and all levels of management (internally and externally)
  • Highly organized, detail-oriented, and able to manage multiple priorities
  • Excellent communication and presentation skills in both Japanese and English
  • Excellent dexterity in excel and powerpoint, and experience working within CRMs, OMSs, ad servers and other digital media tech systems

Desired Qualifications

  • Pre-existing relationships in the Japanese media and agency landscape are a plus.

Benefits

  • Extensive learning opportunities, through our dedicated team, GreenHouse.
  • Flexible share incentives letting you choose how you share in our success.
  • Global parental leave, six months off - for all new parents.
  • All The Feels, our employee assistance program and self-care hub.
  • Flexible public holidays, swap days off according to your values and beliefs.
#Sales#Ad Sales#Customer Success#Agency#Tokyo
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Company

Spotify

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Tokyo, Japan

Qualification

Bachelor

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