The Job

Customer Solutions Director - BCSS

Logistics, Sales & Operations · Sales & Business Development · Enterprise Sales · Sales Management

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In short

Ericsson seeks an experienced Customer Solutions Director for their CU T-Mobile CTO team, focusing on the BCSS portfolio and Core/Cloud solutions. The role involves leading solutioning, driving AI and automation initiatives, and acting as a senior advisor to T-Mobile and internal teams.

Responsibilities

  • Work closely with CU Core 3, Market Area teams, and BCSS Product/Portfolio organizations on T-Mobile requirements, solutions, and development.
  • Lead solutioning and architecture across BCSS domains, including Packet Core, Cloud-native applications, charging/billing, OSS/BSS, orchestration, and service exposure.
  • Drive AI- and automation-focused initiatives within BCSS, including Physical AI, inferencing/compute, knowledge planes/bases, and closed-loop automation.
  • Evaluate requirements for new consumer and enterprise services, ensuring end-to-end performance across BCSS and adjacent domains.
  • Act as a senior technical and commercial advisor to the CTO and Account teams, supporting customer dialogues and anchoring BCSS strategies.
  • Partner with sales and commercial teams to explore customer needs, engage T-Mobile stakeholders, and translate opportunities into BCSS-driven offerings.
  • Influence Ericsson’s BCSS portfolio strategy by channeling customer feedback and requirements into product development and standardization.

Requirements

  • Demonstrated ability to effectively leverage the wider global Ericsson organization to support complex BCSS and Core/Cloud customer engagements.
  • Minimum 10 years of experience in technology, solutions, and/or product management within the telecoms/ICT industry, with a strong focus on BCSS domains.
  • Proven experience working with Product Areas and standardization teams/initiatives in areas relevant to BCSS, Core, and Cloud.
  • Solid background in technology architecture and solution management, including maintaining senior-level relationships with CSP customers.
  • Strong internal network within Ericsson’s solutions and services community, especially within BCSS and Core/Cloud domains.
  • End-to-end understanding of Ericsson’s BCSS portfolio, with cross-domain experience and knowledge across services and products preferred.
  • Strong consultative selling skills, with the ability to shape requirements and influence customer decision-making.
  • Excellent presentation and communication skills, with the ability to influence at executive and senior levels.
  • Ability to thrive in a front-runner customer environment where new concepts and solutions are developed and deployed for the first time.

Benefits

  • Competitive salary range: $185,000 - $242,550 in Bellevue, WA.
  • Opportunity for sales incentives as part of Ericsson’s Sales Incentive Plan.
  • Excellent health benefits with choice of three medical plan options and a dental plan option.
  • Company credits towards medical and dental premiums.
  • Ericsson US 401(k) Plan with automatic 3% company contribution and 100% match on the first 3% of eligible pay, plus 50% match on the next 2%.
  • Company credits for basic life insurance, accidental death and dismemberment coverage, and short-term/long-term disability coverage.
  • Option to participate in Ericsson’s Stock Purchase Plan.
  • Minimum of 15 days of accrued vacation, up to 3 personal days, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
  • Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% pay.
  • Financial wellness programs, educational assistance, matching gifts, and recognition programs.
#BCSS#Core#Cloud#T-Mobile#CTO
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Company

Ericsson

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bellevue, United States

Applicants

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