Customer Service Team Leader
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Customer Success
In short
Alstom is seeking a Customer Service Team Leader in Madrid to manage customer service operations for Parts, Repairs, and Overhaul. This role involves leading a team, managing customer relationships, overseeing order fulfillment, and driving continuous improvement in the rail transportation sector.
Responsibilities
- Lead and develop the Customer Service team, ensuring high performance and customer satisfaction.
- Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection.
- Oversee customer inquiries, orders, returns, and complaint resolution within your portfolio.
- Define pricing tactics in collaboration with Operations Managers and Customer Directors.
- Monitor delivery performance through KPI management, root cause analysis, and corrective actions.
- Drive continuous improvement initiatives in line with the APSYS roadmap.
- Coordinate performance reviews with Customer Service, Supply Chain, Procurement, and Repair Center teams.
- Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors.
Requirements
- Degree in Engineering, Industrial Studies, Business Administration or a comparable field.
- High level of English.
- Experience in people management and team leadership.
- Experience in Customer Service and/or Supply Chain environments.
- Knowledge of SAP Sales & Delivery modules.
- Strong communication and stakeholder management skills.
Desired Qualifications
- Customer satisfaction and responsiveness to inquiries and complaints.
- Delivery KPI performance and implementation of improvement plans.
- Team engagement, development and operational efficiency.
- Quality and timeliness of commercial and customer service processes.
- Contribution to continuous improvement and business growth opportunities.
Benefits
- Enjoy stability, challenges and a long-term career.
- Collaborate with transverse teams and helpful colleagues.
- Contribute to innovative projects.
- Utilise our cooperative working environment.
- Steer your career in whatever direction you choose across functions and countries.
- Benefit from our investment in your development, through award-winning learning.
- Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage.
#Customer Service#Team Leader#Parts#Repairs#Overhaul#Alstom#Rail Transportation#SAP#Supply Chain
Company
Alstom
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Madrid, Spain
Qualification
Bachelor
Applicants
Be an early applicant