Customer Service Representative - Norwegian/Danish Market
Retail & Consumer Services · Customer Service · Customer Support
In short
Transcom is seeking a Norwegian/Danish-speaking Customer Service Representative for their Porto, Portugal office. This full-time on-site role involves providing B2B and B2C support via calls, emails, and chats, requiring strong language skills and computer proficiency.
Responsibilities
- Providing B2B and B2C customer support through multiple channels
- Primarily resolving inquiries via inbound calls
- Performing backoffice tasks, including responding to emails and chats, and using internal applications
- Providing support for multiple products across multiple markets
Requirements
- C1 or native written and spoken proficiency in Norwegian/Danish
- B2 level or above written and spoken proficiency in English
- Availability to work 5 days per week (Saturdays and Sundays included)
- Availability to work by shift rotation on a 24/7 schedule
- Good computer skills
- Ability to generate empathy in written form
- Analytical mindset to diagnose and troubleshoot issues
- Ability to manage time and meet goals
Benefits
- Possibility of permanent employment with attractive salary and bonus system
- Implementation paid training and daily support
- International and inclusive environment, that makes you feel supported, encouraged and welcome from day one
- Continuous development through our internal learning platforms and external training
- Opportunity to grow within Transcom: more than 80% of our senior positions are filled internally
#Customer Service#CSR#Norwegian#Danish#B2B#B2C#Inbound Calls#Email#Chat#Portugal#Porto
Company
Transcom
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Porto, Portugal
Applicants
Be an early applicant