The Job

CTS Regional Operations Manager

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

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In short

Atlas Copco is looking for a CTS Regional Operations Manager to lead and develop regional service operations teams, focusing on optimizing performance and driving business results. The role requires extensive experience in service operations, team leadership, and a strong understanding of operational processes and systems like SAP and C4C. This hybrid position involves travel and offers a competitive compensation package.

Responsibilities

  • Manage and develop regional service operations team to optimize operational performance and drive business results.
  • Implement training for sustainable growth and consolidation of competence within the region.
  • Manage resources to meet financial and service operation targets.
  • Utilize sales, marketing, and logistic tools to increase customer service and operational efficiency.
  • Provide leadership and support for the regional operations management team.
  • Ensure clean data and proper use of all systems.
  • Monitor compliance with internal policies and procedures in an ISO 9001 environment.
  • Serve as the Prevention Advisor of Safety at Sites (PASS) for the assigned region.
  • Support the NPS process to develop customer satisfaction and loyalty.
  • Contribute to positive Company branding.
  • Support the operations team through direct involvement and/or escalation of technical, logistical, or customer satisfaction issues.
  • Perform other duties as assigned.

Requirements

  • 10+ years of experience working with Atlas Copco service organization with increasing responsibility.
  • A minimum of 5 years of experience effectively leading teams.
  • 4-year degree in Engineering, Business, or Economics, or equivalent combination of education and experience.
  • Very good knowledge of operational processes, SAP/COPS, C4C, and MS Office applications.
  • Excellent verbal and written communication skills.
  • Ability to work independently.
  • High level of initiative, commitment, and perseverance.
  • Strong team orientation and focus on team-building.
  • Willingness to travel up to 50% of the time.
  • Valid driver’s license is required.

Desired Qualifications

  • Directing the work of others.
  • Compensation consideration.
  • Disciplinary action/counseling.
  • Performance appraisal process.
  • Coaching for improvement.

Benefits

  • Attractive benefits package.
  • Excellent compensation package.
  • Flexible benefits plan.
  • Generous 401 (k) retirement plan.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Competitive Paid time off.
  • Base annual income with an annual bonus potential.
  • Monthly automobile allowance.
#management#operations#service#safety#customer satisfaction#team leadership#ISO 9001
Atlas Copco Group Logo

Company

Atlas Copco Group

Job Posted

1 week ago

Expires

in 1 month

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

West Springfield, United States

Charlotte, United States

Qualification

Bachelor

Applicants

Be an early applicant