The Job

CTL-Quick Commerce Last Mile, GSF Prime Now

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Logistics Management

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In short

Amazon is seeking a Channel Team Lead for its Delivery Center in Kottayam, India, to manage last-mile transportation operations. This role involves team leadership, performance management, strategic account planning, and ensuring operational efficiency for a customer-centric delivery experience.

Responsibilities

  • Manage market mapping and acquisition of retail stores for onboarding.
  • Drive business growth of channel partners/stores with Amazon.
  • Execute strategic account plans to deliver key business opportunities.
  • Conduct daily/weekly/monthly field visits to stores.
  • Provide training and coaching on Amazon processes, products, and SOPs.
  • Enable network with new product launches and partner with operations teams.
  • Maintain and publish routine reports on store performance and business with Amazon.
  • Publish recommendations and action plans based on data.
  • Report on overall Network Health in the assigned territory.
  • Build and manage a multi-layer team, including driving associates to meet targets.
  • Set expectations, provide status communications, and manage relationships with stores.
  • Improve operational aspects of partner businesses for a great delivery experience.
  • Enhance engagement with accounts to improve business and increase retention.
  • Drive stores against goals for Volume, FTR, and other key metrics.
  • Handle day-to-day operational escalations and be available round the clock.
  • Manage internal/external stakeholders.
  • Support station operations and/or customer deliveries.
  • Lead an operation for +20k packages, managing On-The-Road execution.
  • Develop strategies to streamline operations with Delivery Service Partners and Drivers.
  • Lead UTR & OTR TLs and +30 Associates, solving complex problems and making key decisions.
  • Foster a Culture of Safety.
  • Monitor and improve drivers' and associates' performance.
  • Assemble the right team, assign tracking strategy, and control operations for timely Last Mile delivery.

Requirements

  • Strong leadership capabilities and people management skills.
  • Ability to work in a customer-obsessed, fast-paced environment.
  • Ability to navigate ambiguity and drive clarity for the team.
  • Good communication skills.
  • Listening skills.
  • Strong Bias for great customer service.
  • High Ownership: Follows through to ensure delivery of changes/solutions/services.
  • Analytical Skills: Effectively analyze and interpret information.
  • Bachelor Degree / MBA.
  • Preferably from Sales/Telecom background.
  • Advanced Excel skills.
  • Advanced Communication skills.
  • Operations/People Handling skills.
  • Experience in e-commerce (sales or marketing).

Desired Qualifications

  • MBA in management, business administration, economics, engineering, marketing is a plus.

Benefits

  • Inclusive culture that empowers Amazonians.
  • Workplace accommodation and adjustment support for individuals with disabilities during application, hiring, interview, and onboarding processes.
#Quick Commerce#Last Mile#Delivery Center#Transportation
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Company

Amazon

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Kottayam, India

Qualification

Bachelor, Master

Applicants

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