CTK Svc Sr. Associate [S], CTK

Logistics, Sales & Operations · HR & Admin · HR Operations

In short

Amazon is hiring a Time and Attendance Operations Administrator to support its global workforce. This role involves managing employee time records, providing support via chat and phone, and ensuring accurate data entry for attendance management. The position requires attention to detail, strong communication skills, and a commitment to customer service.

Responsibilities

Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
Ensure accurate and timely data entry for attendance management.
Maintain detailed records in the service case management system.
Apply Amazon's attendance policies and ensure compliance with state and federal laws.
Address HR queries using standard operating procedures and documentation.
Take full ownership of employee cases from initial contact to resolution.
Document process gaps and suggest service improvements.
Communicate clearly in English through both verbal and written channels.
Contribute to team initiatives for service enhancement.
Maintain a strong focus on customer service.
Report directly to the Time and Attendance Manager or designated Point of Contact.

Requirements

6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
Bachelor's degree or equivalent.
6+ months of Microsoft Office products and applications experience.
Knowledge of Microsoft Office products and applications (especially Excel).
Knowledge of Microsoft Office including Outlook, Word, and Excel.
Experience in confidential environments.

Desired Qualifications

1+ years of Microsoft Office products and applications experience.

#Time and Attendance#HR Operations#Customer Service

Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Hyderabad, India

India

Qualification

Bachelor

Applicants

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