The Job

Cloud Solution Architect, Microsoft 365 Copilot

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Science

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In short

As a Cloud Solution Architect for Microsoft 365 Copilot in ANZ, you will empower customers to achieve ROI and advance their Agentic journey by driving impact across the customer lifecycle. This role requires a growth mindset and focus on emerging technologies to assist customers with deployment, usage, and expansion of M365 Copilot.

Responsibilities

  • Drive positive Customer Satisfaction and become a trusted advisor leveraging M365 Enterprise Services expertise.
  • Provide feedback and insights from customers/partners to relevant Microsoft teams for continuous improvement.
  • Develop opportunities to drive Customer Success business results by showcasing M365 Copilot value proposition.
  • Identify resolutions to issues blocking customer success projects by leveraging deep knowledge of M365 services.
  • Demonstrate a self-learner mindset and continuously align individual skilling to team/area demands.
  • Engage in communities to share expertise, contribute to IP creation, and learn from others.
  • Depict customer business processes and prepare for analysis and improvement.
  • Articulate, demo, and present complex customer concepts to varying audiences.
  • Experienced in territory management, opportunity qualification, stakeholder communication, and partner engagement.
  • Collaborate in virtual teams to drive M365 Copilot usage opportunities through influence.

Requirements

  • Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 3+ years' experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • 4+ years experience working in a customer-facing role.
  • 4+ years experience working on technical M365/Power Platform/Copilot Studio projects.
  • Deep knowledge of solution architecture, design, implementation, and/or support of Cloud/collaboration environments.
  • Certification in one or more of the following technologies preferred: M365 fundamentals, M365 Copilot fundamentals, Microsoft Power Platform/Copilot Studio platforms, Microsoft Azure fundamentals, Cloud Security, Teams Administration, SharePoint Certifications, PROSCI /Change Management Qualifications.
  • Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development.
  • Proven track record of building deep technical relationships with senior IT executives.
  • Experience in managing various stakeholder relationships to get consensus on solution/projects.
  • Developing technical solutions and ability to design, customize, or reapply technical solutions based on customer/partner needs or demands.
  • Fluency in SaaS solutions; particularly all Microsoft 365 offerings.
  • Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions can span across these solution areas.
  • Competitive Landscape knowledge of cloud and AI platforms.
  • Understanding of M365 partner ecosystems and the ability to leverage partner solutions.
  • Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions: M365 Copilot, Power Platform/Copilot Studio, Azure Foundry, IDM, Information Protection & Compliance, Governance & Risk Management.
  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills.
  • Presentation skills with a high degree of comfort with both large and small audiences.

Desired Qualifications

  • Experience in Customer Success for productivity and business process transformation platforms.
  • Strong technical aptitude and desire to work with both business and IT stakeholders.
  • Experience in building and maintaining executive-level stakeholder relationships and leading value proposition conversations aligned to customer priorities and outcomes.
  • Ability to interpret and dissect the industry and business priorities of customers.
  • Travel: 25-50%

Benefits

  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
  • If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
#Cloud#AI#Microsoft 365#Copilot#Customer Success#Architecture#Solutions
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Company

Microsoft

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Australia

Qualification

Bachelor

Applicants

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