The Job

Central Operations Support Executive, IN External Fulfillment

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

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In short

The Central Operations Support Executive will remotely support daily seller operations, including monitoring metrics, managing stakeholders, and implementing new processes. This role requires a strong sense of ownership, pattern identification skills, and attention to detail, with a focus on improving customer experience.

Responsibilities

  • Remotely monitor efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
  • Liaise between field executives/sellers and internal/external agencies for efficient and timely execution of operations.
  • Train and direct sellers for execution and adherence of norms and practices.
  • Devise and deploy SOPs, analyze data, and propose features and processes to improve seller experience.
  • Support inbound and outbound operations via voice and non-voice channels.
  • Work on weekends and in shifts.

Requirements

  • Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
  • Experience with Excel.
  • Ability to identify patterns and disruptions in data.
  • Ability to scrutinize details and foresee implications of data.

Desired Qualifications

  • Experience with SQL.

Benefits

  • 5-day work week (scheduled days off vary based on shift patterns and business needs).
  • Inclusive culture that empowers employees.
#Central Operations Support#External Fulfillment#Seller Support#Operations Management
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Executive

Locations

India

Qualification

Bachelor

Applicants

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