Business Process Expert - Contracts Billing and Install Base
Logistics, Sales & Operations · Business Analysis · Process Improvement
In short
We are seeking a Business Process Expert for Contracts, Billing, and Install Base to ensure VSS has accurate install base data supporting service operations. This role owns and develops processes, standards, and governance, driving continuous improvement through audits and best practices, while enhancing data quality and business performance.
Responsibilities
- Own and govern VSS install base data, standards and controls for accurate information.
- Develop, maintain and continuously improve contracts, billing and install base processes.
- Define and implement governance frameworks for install base and related master data.
- Conduct process audits and data quality reviews to identify gaps and opportunities.
- Establish, monitor and report KPIs for install base, contracts and billing processes.
- Provide process training, guidance and targeted interventions for VSS teams.
- Collaborate with operational, commercial, finance, IT and data stakeholders.
- Lead continuous improvement initiatives for install base, contracts and billing data processes.
Requirements
- Experience working with service operations, contracts, billing, install base, master data or related business processes in a global or multi-site organisation.
- Strong understanding of data governance principles, including data ownership, standards, controls, data quality management and accountability frameworks.
- Proven ability to develop, document, implement and improve business processes.
- Experience conducting process audits, data quality reviews or control checks.
- Strong analytical skills with experience defining, monitoring and reporting KPIs.
- Excellent communication and stakeholder management skills.
- Experience creating and delivering process training, guidance or adoption support.
- Track record of supporting continuous improvement and change initiatives.
Desired Qualifications
- Experience working with service operations, contracts, billing, install base, master data or related business processes in a global or multi-site organisation.
- Strong understanding of data governance principles, including data ownership, standards, controls, data quality management and accountability frameworks.
- Proven ability to develop, document, implement and improve business processes to drive consistency, compliance and operational efficiency.
- Experience conducting process audits, data quality reviews or control checks, with the ability to identify root causes, agree corrective actions and follow through to completion.
- Strong analytical skills with experience defining, monitoring and reporting KPIs, trends and performance insights to support data-driven business decisions.
- Excellent communication and stakeholder management skills, with the ability to work effectively across operational, commercial, finance, IT and data teams.
- Experience creating and delivering process training, guidance or adoption support to improve user capability and consistent ways of working.
- Track record of supporting continuous improvement and change initiatives, preferably within service, data, contracts, billing or business process excellence environments.
Benefits
- Occasional travel to meet with software suppliers, operational teams, or attend training sessions.
#Business Process#Contracts#Billing#Install Base#Data Governance#Service Operations#Continuous Improvement#KPIs#Shanghai
Company
Atlas Copco Group
Job Posted
4 weeks ago
Expires
in 17 hours
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Shanghai, China
Applicants
Be an early applicant