Business Analyst, NCC, Network Control Center
Technology, Data & Digital · Data, AI & Analytics · Data Analysis · Business Intelligence · Business Analysis
In short
Amazon is seeking a Business Analyst for its Network Control Center (NCC) in Hyderabad. This role involves real-time incident analytics, post-incident reporting with leadership-level metrics, and coordinating data across multiple teams to minimize customer impact during high-severity incidents.
Responsibilities
- Serve as the single source of truth for data and analysis during high-severity incidents, providing actionable insights to guide response decisions and minimize customer impact.
- Deliver accurate, leadership-level metrics and post-incident analysis, ensuring root causes, impact scope, and resolution timelines are clearly documented.
- Partner with dozens of response teams during incidents to aggregate, validate, and synthesize data from multiple systems, enabling a unified operational picture.
- Analyze incident patterns, contact volume spikes, and service disruption data to identify recurring issues and recommend preventive measures that reduce future customer impact.
Requirements
- 2+ years of complex Excel VBA macros writing experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
Desired Qualifications
- Experience working with Tableau
- Experience using very large datasets
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
#Business Analyst#NCC#Network Control Center#Customer Experience#Incident Management#Data Analysis#Metrics#SQL#ETL#Tableau#Excel VBA
Company
Amazon
Job Posted
6 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
Be an early applicant