Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security
In short
To independently resolve tickets, provide on-call support, and perform root cause analysis to ensure positive customer feedback. The role involves adhering to quality standards, regulatory requirements, and company policies, while working on value-adding activities like knowledge base updates and training.
Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- Independently resolve tickets within agreed SLA of ticket volume and time.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Benefits
- Industry-benchmarked compensation
- Best-in-class healthcare benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participate in CSR programs and live life with a purpose
- Opportunities to grow and advance your career
#support#operations#administration
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bangalore, India
Applicants
Be an early applicant