Warranty Specialist
Automotive & Transport Services · Vehicle Service & Repair · Automotive Technician · Automotive Repair
In short
Volvo Penta North America seeks a Warranty Specialist in Chesapeake, VA, to process warranty claims, ensuring accuracy and compliance with manufacturer policies. This role involves managing claims, collaborating with internal teams and external vendors, and providing training and support to dealers.
The ideal candidate will have 2-4 years of warranty administration experience, preferably in the heavy-duty truck or automotive service industry, with strong analytical and communication skills.
Responsibilities
- Process warranty claims for validity and accuracy according to Volvo Group policies.
- Submit, track, and reconcile warranty claims with manufacturers or third-party providers.
- Review work orders, invoices, and other documentation for accuracy before submission.
- Monitor claim status and follow up on delayed or denied reimbursements.
- Ensure compliance with OEM warranty guidelines and standards.
- Maintain accurate and organized records of all warranty transactions.
- Analyze trends in warranty claims to identify recurring issues or areas for improvement.
- Prepare regular reports on claim status, reimbursement trends, and performance metrics.
- Provide feedback to management and technical teams regarding frequent warranty issues.
- Work closely with service advisors, technicians, and parts departments for accurate warranty documentation.
- Serve as the point of contact between the company and the manufacturer/distributor for warranty-related issues.
- Resolve conflicts between dealers and Volvo Group related to coverage issues.
- Provide dealer and internal people with occasional warranty training.
- Participate in updates to the Warranty Operations Manual and coverage certificates.
- Assist with dealer warranty audits as required.
- Investigate, quantify, and effect change in claim patterns outside of reasonable limits.
- Understand standard and purchased warranty coverages.
Requirements
- Associate’s Degree in Applied Technology or Business; Bachelor’s Degree preferred.
- 2-4 years of warranty administration experience.
- 2 years of automotive industry experience, preferably in heavy-duty truck/service outlet.
- 2 years of customer service experience.
- Working knowledge of Volvo & Mack parts systems (IMPACT, PartsLinq, UCHP, VDA+, Vehicle Inquiry).
- Technical knowledge of warranty systems, service repair processes, and OEM requirements.
- Accuracy and Attention to Detail.
- Technical Comprehension.
- Problem-solving and Judgement.
- Analytical Abilities.
- Communication & Coordination.
- Time Management & Prioritization.
- Integrity & Compliance Awareness.
- System Proficiency.
- Relationship building.
Desired Qualifications
- Bilingual communication (Spanish/English) will be preferred.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make combining work and personal life easier.
#Warranty#Claims#Administration#Automotive#Heavy Duty Truck#Service#Volvo
Company
Volvo Group
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Chesapeake, United States
Qualification
Diploma, Bachelor
Applicants
Be an early applicant