The Job

Transportation Representative, Transportation Representative

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

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In short

The L2 associate serves as the primary interface between Amazon and its delivery partners, addressing concerns and troubleshooting issues. Responsibilities include clear communication, efficient service, managing sensitive cases, and suggesting process improvements based on identified trends.

Responsibilities

  • Effectively communicate in a clear and professional manner at all times
  • Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
  • Effectively manage sensitive cases by reporting up the escalation matrix
  • Demonstrate excellent time-management skills
  • Maintains or exceeds targeted performance metrics
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Requirements

  • Graduation in any specialization from a recognized university
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers issues without distraction to resolution
  • Work successfully in a team environment as well as independently
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications

Desired Qualifications

  • Logistics background and Experience in similar role
  • Proficient in Excel

Benefits

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
#Transportation Representative#L2 associates#delivery partners#logistics#supply chain
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Company

Amazon

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

India

Qualification

Undergraduate

Applicants

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