Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Deliver product training for New Hires in the Chat/Complaint Management and Voice Lines of Businesses
• Design training curriculum using inputs from Operations & Quality
• Knowledge management for the process
• Maintain MIS related to all training batches
• Keep up to date with the product / process knowledge
• Accountability for 0 – 30 days batch performance
• Attend TTT conducted by clients
• Conduct PKT and process refreshers on the floor
• Design & Develop training content
• Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population
• Participate in calibration of Trainers, QAs and Voice Coaches within the team

Key skills & knowledge:

• Overall 2 +years of experience
• Customer support experience
• Languages – English, Hindi (Mandatory) ; any other languages shall be an added advantage
• Willingness to work in a 24x7 shift environment with 6 days working
• Good MS Office skills
• Exposure to Chat & Compliance Management shall be an added advantage
• Should not fall under any disciplinary grids in the past 6 months
• Graduates/ undergraduates can apply

Educational Qualification: Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'