Track Manager - UCC Development Tools
Technology, Data & Digital · IT Infrastructure & Security · DevOps · Network Administration · Systems Engineering
In short
Accountable for the operational management and continuous improvement of complex transmission and telecom switching environments. This role optimizes systems and processes, solves technical problems, and ensures seamless delivery of client SLAs, while empowering teams and driving innovation.
Responsibilities
- Oversee telecom switching and transmission operations by implementing advanced monitoring tools and process automation.
- Lead operational support teams in resolving escalated transmission and switching incidents using expert troubleshooting and root cause analysis.
- Drive continuous improvement initiatives in transmission network management by introducing innovative solutions and optimizing operational workflows.
- Ensure compliance with client SLAs by utilizing performance analytics platforms to track and report service delivery metrics.
- Mentor and develop team members in advanced telecom switching and transmission practices.
- Collaborate with internal technical teams to design and deploy upgrades or migrations in transmission infrastructure.
- Provide expert guidance in the evaluation and integration of new transmission technologies, tools, and methodologies.
Requirements
- Excellent Proficiency In Using Network Management Tools (E.G., Netcool, Solarwinds, Ciena, Nokia, Huawei Transmission Platforms).
- Advanced Understanding Of Incident, Problem, And Change Management Processes In Telecom Operations.
- Strong Leadership Abilities In Mentoring, Coaching, And Empowering HighPerforming Technical Teams.
- Excellent Analytical Skills For Root Cause Analysis And Performance Optimization In LargeScale Telecom Networks.
- Advanced Proficiency In Developing And Implementing Process Improvements For Operational Efficiency In Transmission Domains.
Desired Qualifications
- Certifications such as MEFCECP, Nokia Network Routing Specialist II, Huawei HCIPTransmission, or Cisco CCNP Service Provider are optional but valuable.
Benefits
- Opportunity to supercharge your potential and find your career and spark at HCLTech.
- Be part of a global technology company with a presence in 60 countries.
- Work with industry-leading capabilities centered around digital, engineering, cloud and AI.
- Serve clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#telecom#switching#transmission#network management#service level agreements#leadership#process improvement#Nokia#Huawei#Cisco
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
Be an early applicant