Team Lead
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management
In short
Amazon is seeking a customer-obsessed Team Lead for their Operations team in Bangalore, India. This role involves managing a team, improving team performance, driving process improvements, and communicating with stakeholders to ensure a positive customer experience within the logistics space. A Bachelor's degree is required, with an MBA being preferred.
Responsibilities
- Manage a shift and identify opportunities to improve team performance.
- Own associated change management initiatives.
- Develop and refer to performance metrics to drive team performance and business results.
- Identify business impact of trends and make data-backed decisions.
- Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
- Escalate problems or variances in information and data to the relevant owners and follow through on resolutions.
- Facilitate flow of information across multiple stakeholders to resolve potential issues impacting customer experience/business continuity.
Requirements
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
- Bachelor's degree.
- Speak, write, and read fluently in English.
- Experience with Microsoft Office products and applications.
- Experience with Excel.
Desired Qualifications
- MBA
- 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
#Operations#Logistics
Company
Amazon
Job Posted
5 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bangalore, India
Qualification
Bachelor, Master
Applicants
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