The Job

Support Engineer (Transport - RAN)

Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration

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In short

We are looking for a RAN & Transport Support Engineer to provide technical service and support to customers across RAN & Transport network domains. You will troubleshoot, analyze, and resolve network issues to stabilize, maintain, and optimize customer networks while ensuring service delivery according to agreed SLAs.

Responsibilities

  • Handle customer cases using Ericsson’s CSR handling tools and processes.
  • Troubleshoot, analyze, and resolve network faults and service degradations.
  • Ensure customer requests are within the agreed contract scope and service commitments.
  • Act as Investigation Leader, driving end-to-end CSR investigations and coordinating resolution activities.
  • Support customer operational and technical escalations and collaborate with Service Delivery Managers and senior technical stakeholders.
  • Perform Software Update Management (SUM) activities.
  • Handle dedicated support for customers located in Ukraine, including onsite intervention.
  • Provide customer support for customers across South Europe, Eurasia, and other regions.
  • Build and maintain effective working relationships with customer technical teams and key stakeholders.
  • Support operational performance reviews and contribute to efficient delivery processes.
  • Identify new business opportunities.
  • Be part of the Emergency Service Roster, delivering 24/7 Emergency support for RAN & Transport domains.
  • Participate in Problem Management activities, Root Cause Analysis (RCA), and Emergency Review Boards.

Requirements

  • Bachelor's degree in Telecommunications, Computer Science, Electrical Engineering, or a related field.
  • 3-5 years of experience in telecommunications, network operations, or technical support in customer-facing technical roles.
  • Experience in Ericsson’s MINI-LINK family (CN and TN nodes), Router 6000 series, Optical Fronthaul solutions.
  • Understanding of transport Network architecture, TCP/IP, MPLS, OSPF, BGP, Ethernet technologies and routing fundamentals.
  • Experience in Ericsson Radio System products and solutions (GSM/WCDMA/LTE/NR).
  • Understanding of Radio Network architecture, and end-to-end mobile network architecture and interaction between RAN, Transport, Core Network, and OSS systems.
  • Delivering results & meeting customer expectations.
  • Analytical Thinking and Problem Solving.
  • Presentation & communication skills.
  • Collaboration and Teamwork.
  • Fluent in English and Ukrainian.

Desired Qualifications

  • Experience with Juniper and/or Cisco.
  • ETCP Transport Certification or other technical certification (i.e. IP Networking/Router 6000).
  • ETCP Certifications in RAN technologies.
  • Understanding of Cloud RAN, virtualization technologies, and cloud-native architectures.

Benefits

  • Outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
  • Be challenged, but not alone; join a team of diverse innovators.
  • Opportunity to build solutions never seen before to some of the world’s toughest problems.
#transport#RAN#Support Engineer
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Company

Ericsson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Kiev, Ukraine

Qualification

Bachelor

Applicants

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