The Job

Sr. Solution Architect- Solution support

Technology, Data & Digital · Software & Web Development · Software Engineering

Join for updates

In short

Ericsson is seeking a Sr. Solution Architect for Packet Core solutions in Kolkata, India. This role focuses on in-service support, fault isolation, and customer service for 4G & 5G cloud-based networks. The ideal candidate will ensure seamless delivery, support, and optimization of Ericsson's solutions for exceptional customer outcomes.

Responsibilities

  • Lead fault isolation and technical response during critical customer service requests (CSRs) and network emergencies.
  • Ensure continuous and adaptive handover processes within the customer’s change management system.
  • Develop and enhance network recovery procedures for issues like signaling storms and traffic rerouting.
  • Provide technical support for product-specific CSRs.
  • Collaborate on-site with customer operations teams as the technical interface for troubleshooting and recovery.
  • Manage the lifecycle management (LCM) status of customer-specific solutions.
  • Identify additional sales opportunities within customer networks.
  • Handle customer consultations on a solution level.
  • Work on-site within the customer's operations team.

Requirements

  • 12-15 years of relevant experience.
  • 4G/5G Packet Core, SAPC/CCPC, PCG, NRF, CCRC, SC, and cloud infrastructure knowledge.
  • Deep technical knowledge of Packet Core network components.
  • Strong understanding of solution-level support, including virtualization and cloud environments.
  • Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time.
  • Hands-on experience managing change control processes within customer support.
  • Excellent customer consultation and relationship management skills.
  • Proven ability to identify business opportunities and promote additional Ericsson solutions.
  • Network-level competence.
  • Knowledge of 3GPP or other relevant standards.
  • Ability to learn the Ericsson Portfolio.
  • Service Delivery Process understanding.
  • Negotiation and argumentation skills.
  • Presentation skills (oral and written).
  • Software Update Management experience.
  • Software Support experience.
  • Delivering Results & Meeting Customer Expectation experience.
  • Excellent Communication & Relationship Management.
  • Proactive Problem Solving.
  • Adaptability & Resilience.
  • Technical Mastery.
  • Creativity & Innovation.
  • Very strong personal interaction skills.

Desired Qualifications

  • Experience in cloud and packet core networks.
  • Experience in change management during solution handover and deployment.
  • Business acumen for identifying sales opportunities.

Benefits

  • Outstanding opportunity to use skills and imagination to push boundaries.
  • Challenge in building solutions for tough problems.
  • Joining a team of diverse innovators.
  • Opportunity to craft what comes next.
#Solution Support#Packet Core#4G#5G#Cloud#Network Solutions#Fault Isolation#Customer Support#Lifecycle Management#Telecommunications
Ericsson Logo

Company

Ericsson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Kolkata, India

Applicants

Be an early applicant