Sr Service Delivery Manager (DPO)

Technology, Data & Digital · Technology and Services · IT Infrastructure & Security · Software & Web Development

Smart Summary

AI-generated overview of this position

Manage application support and maintenance operations to meet customer satisfaction and agreed service levels within budget. Key responsibilities include coordinating with onsite teams, ensuring process effectiveness, managing costs and risks, and leading/coaching the support team.

Job Summary

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.

Key Responsibilities

1. Co-Ordination With Onsite Track Leads And Engaging With Customers
2. Ensure Process Effectiveness And Continual Service Improvement
3. Managing Cost Of Providing Service Within Budgeted Levels
4. Managing Risks And Escalating Appropriately To Sr Management
5. Managing Support Operations To Agreed Slas
6. To Lead, Guide And Coach The Team

Skill Requirements

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Other Requirements

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#Service Delivery#Application Support#Manager#DPO