Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

Smart Summary

AI-generated overview of this position

The Sr Administrator (Support & Operations) will provide advanced technical support, perform root cause analysis, and resolve complex incidents within SLAs to ensure customer satisfaction and security. Responsibilities include updating knowledge bases, training new staff, and collaborating with other teams for seamless operations.

Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

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Other Requirements

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#Support#Operations#Administration#Technical Support#Troubleshooting#Root Cause Analysis#SLAs#Customer Experience#Security