The Job

SPS Associate, SPS

Logistics, Sales & Operations · Sales & Business Development · Customer Support · Sales Support

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In short

As an SPS Associate at Amazon in Kolkata, you will be the main point of contact for Selling Partners, providing timely and accurate operational support. This remote role requires strong communication skills, critical thinking, and a customer-centric approach to resolve complex queries via phone, chat, and email.

Responsibilities

  • Act as the primary point of contact between Amazon and Selling Partners.
  • Provide timely and accurate operational support to Selling Partners.
  • Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
  • Provide exceptional service to Selling Partners, building trust and strengthening relationships.
  • Navigate multiple communication channels concurrently including phone/chat and email.
  • Deliver on Selling Partner experience and efficiency goals.
  • Maintain excellent levels of confidentiality and data security standards.
  • Adhere to company policies, code of conduct and commitment to exceptional Selling Partner service.
  • Seek solutions through logical reasoning and data interpretation independently.
  • Foster a positive and cooperative team environment.
  • Demonstrate enthusiasm for learning and commitment to continuous improvement.

Requirements

  • Graduate
  • Fluent in English language (basis requirement) with written and verbal communication skills.
  • Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel).
  • Typing skills of 30 words per minute with an accuracy of 93%.
  • Speak, write, and read fluently in English.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Desired Qualifications

  • 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment.
  • Business acumen in areas of e-commerce and retail is advantageous.
  • Work rotating shift schedules and variable days off.
  • Should be able to work in rotational and shift, should be a graduate.

Benefits

  • Inclusive culture that empowers Amazonians.
  • Opportunity for workplace accommodation or adjustment during the application and hiring process.
#SPS Associate#Selling Partner Support#Customer Service#Contact Center
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Kolkata, India

Qualification

Undergraduate

Applicants

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