The Job

SPS Associate, SPS

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Administrative Support

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In short

The SPS Associate will be the main point of contact for Amazon's Selling Partners, providing operational support and resolving queries via phone, chat, and email. This remote role requires fluency in English and Hindi, strong communication and critical thinking skills, and a customer-centric approach.

Responsibilities

  • Act as the primary point of contact between Amazon and our Selling Partners.
  • Provide timely and accurate operational support to Selling Partners.
  • Address Selling Partner issues effectively while adhering to service level agreements.
  • Contribute to a positive team environment and drive process improvements.
  • Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
  • Provide exceptional service to Selling Partners, building trust and strengthening relationships.
  • Navigate multiple communication channels concurrently including phone/chat and email.
  • Demonstrate effective, clear, and professional written and oral communication.
  • Deliver on Selling Partner experience and efficiency (quality/productivity) goals.
  • Maintain excellent levels of confidentiality and data security standards.
  • Adhere to company policies, code of conduct, and commitment to exceptional Selling Partner service.
  • Actively seek solutions through logical reasoning and data interpretation independently.
  • Foster a positive and cooperative team environment.
  • Demonstrate enthusiasm for learning and commitment to continuous improvement.

Requirements

  • Graduate
  • Fluent in English language (basis requirement) with written and verbal communication skills
  • Should be able to speak Hindi fluently
  • Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
  • Typing skills of 30 words per minute with an accuracy of 93%
  • Speak, write, and read fluently in English
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Desired Qualifications

  • 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment
  • Business acumen in areas of e-commerce and retail is advantageous.
  • Should be able to work in rotational and shift, should be a graduate

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • Workplace accommodation or adjustment during the application and hiring process is available if you have a disability.
#Customer Support#Selling Partner Support#Amazon
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Kolkata, India

Qualification

Bachelor

Applicants

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