SME - Identity Management
Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · Systems Engineering
In short
The Subject Matter Expert (Support & Ops) in Identity Management is responsible for resolving escalations and incidents using CyberArk PAM solutions. This role focuses on mentoring teams, improving processes, and fostering customer relationships through effective communication and analysis.
Responsibilities
- Ensure timely resolution of escalated tickets using CyberArk PAM tools (Vault, PVWA, CPM & PSM) while adhering to quality compliance standards and meeting Service Level Agreements.
- Mentor team members on Identity Management and CyberArk PAM best practices, prepare Standard Operating Procedures, maintain documentation, and facilitate knowledge sharing.
- Validate Change Order implementation plans and ensure human error compliance through rigorous assessment for effective capacity planning in CyberArk environments.
- Foster positive customer relationships by participating in meetings to address concerns and utilizing CyberArk PAM insights to enhance service delivery.
- Conduct and validate Root Cause Analysis and Trend Analysis using CyberArk PAM data to create performance reports for key business stakeholders.
Requirements
- Expertise in Identity Management and CyberArk PAM (Vault, PVWA, CPM & PSM)
- Strong analytical skills for Root Cause and Trend Analysis
- Excellent communication and presentation skills for stakeholder engagement
- Familiarity with documentation standards and process optimization
Desired Qualifications
- CyberArk Certified Trustee (Optional)
- ITIL Foundation Certification (Optional)
Benefits
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Identity Management#CyberArk PAM#Support#Operations
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Pune, India
Applicants
Be an early applicant