SME - IAM Operations

Job Summary

The role is responsible for implementing, administering, and supporting Buckeye’s operational and enterprise applications. It focuses on system maintenance, application administration, internal support, testing, documentation, and process improvement. The position requires strong technical expertise, leadership capabilities, stakeholder engagement, and the ability to support business operations, including on-call support and travel.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Related To Iam Operations, Utilizing Cyberark Pam Technologies For Effective Incident Management As Per The Established Slas.
2. Mentor Team Members And Administrators On Iam Best Practices, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Promote Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings To Gather Feedback And Understand Operational Challenges, Ensuring High Levels Of Customer Satisfaction.
5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, To Validate Findings And Prepare Performance Reports For Presentation To Key Business Stakeholders.

Skill Requirements

Technical Skills (Preferred)\\r\\n\\r\\nOperating Systems: Linux (RedHat preferred)\\r\\nDatabases: MySQL, IBM DB2, Microsoft SQL\\r\\nSystems & Applications:\\r\\n\\r\\nToptech TMS\\r\\nClient-server and browser-based applications\\r\\n\\r\\n\\r\\nOT & Industrial Systems:\\r\\n\\r\\nProgrammable Logic Controllers (PLC)\\r\\nHuman Machine Interface (HMI)\\r\\nOperator Interface Panels\\r\\nRefined Petroleum Load Rack Controllers (MultiLoad, AccuLoad)\\r\\n\\r\\n\\r\\n\\r\\nSoft Skills & Competencies\\r\\n\\r\\nStrong verbal and written communication skills\\r\\nDecision-making and analytical problem-solving abilities\\r\\nExcellent customer service mindset\\r\\nEffective stakeholder engagement and relationship management\\r\\nPeople leadership: mentoring, influencing, and collaborating with teams\\r\\nTime management, organization, and prioritization skills\\r\\nResource and contractor management\\r\\nCommitment to continuous learning and self-development

Other Requirements

Education & Experience\\r\\n\\r\\nBachelor’s degree (preferred):\\r\\n\\r\\nManagement Information Systems\\r\\nComputer Science\\r\\n\\r\\n\\r\\n5–10 years of domain and/or Operational Technology experience\\r\\nDemonstrated leadership qualities and ability to communicate with senior leadership\\r\\n\\r\\nCertifications & Licenses (Preferred)\\r\\n\\r\\nMicrosoft Intermediate\\r\\nCCNP\\r\\nCompTIA PenTest+\\r\\nGSEC\\r\\nSSCP\\r\\nLinux RedHat Certification\\r\\n\\r\\nTravel\\r\\n\\r\\nAbility to travel up to 25%, both domestically and internationally\\r\\n\\r\\nEssential, Physical & Safety Requirements\\r\\n\\r\\nAbility to meet productivity, attendance, and compliance standards under ADA, FMLA, and company policies\\r\\nRegular, punctual attendance required\\r\\nOccasional movement within the office environment\\r\\nContinuous use of computers and office productivity equipment