Smartlink Platform Support Specialist
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Talent Acquisition · Customer Success
In short
Atlas Copco is seeking a Smartlink Platform & NPS Support Specialist in Anaheim, CA, to drive platform adoption and data accuracy. This role involves platform administration, lead distribution, training, and marketing coordination for the SMARTLINK platform and related connectivity initiatives. Requires 1-3 years of experience and an Associate's or Bachelor's degree.
Responsibilities
- Ensure 100% customer registration and accurate data in the SMARTLINK platform.
- Act as platform administrator, managing user roles, notifications, licenses, and issue resolution.
- Oversee regional email administration and distribute SMARTLINK-generated leads to stakeholders.
- Deliver SMARTLINK platform training to external customers and internal teams.
- Collaborate with the SMARTLINK corporate team on campaigns, marketing materials, and documentation.
- Coordinate with operations on NPS tasks.
Requirements
- Experience with SMARTLINK and Falcon platforms.
- Strong analytical and organizational skills with attention to detail.
- Ability to train and support cross-functional teams effectively.
- Excellent communication and documentation skills.
- Proficiency in SMARTLINK platform administration and connectivity.
- Strong understanding of connectivity processes and data accuracy requirements.
- Ability to manage multiple priorities and collaborate across teams.
- Competence in Microsoft Office Suite and knowledge of SAP systems.
Desired Qualifications
- Familiarity with IIoT platforms, connectivity devices, and CRM tools is a plus.
- 1-3 years relevant experience.
- Associate’s or Bachelor’s degree in Engineering, Marketing, IT, or related field.
Benefits
- Excellent compensation package
- Flexible benefits plan
- Generous 401 (k) retirement plan
- Health insurance
- Dental insurance
- Vision insurance
- Competitive Paid time off
- Life & Disability insurance
- Additional technical training provided for the most qualified candidate.
#Smartlink#NPS#Platform Support#Data Accuracy#Lead Distribution#Training#Marketing Coordination#Connectivity
Company
Atlas Copco Group
Job Posted
12 hours ago
Expires
in 4 days
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Anaheim, United States
Qualification
Bachelor, Diploma
Applicants
Be an early applicant