Services Project Manager 3
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Project Management
In short
The Services Project Manager 3 will drive profitable growth for the China Marine Lifecycle Service business by managing strategic planning, pricing, and market expansion. This role focuses on enhancing customer satisfaction, leading and developing a high-performing service organization, and optimizing operational efficiency through process improvements and digital tools.
Responsibilities
- Drive profitable growth of the China Marine Lifecycle Service business through strategic planning, pricing management, market expansion, and portfolio development.
- Enhance customer satisfaction and loyalty across China and Hong Kong by implementing customer-centric service models and strengthening customer relationships.
- Lead, develop, and motivate a high-performing service organization, including talent development, performance management, and team engagement.
- Optimize operational efficiency through process improvement, KPI management, digital tool adoption, and cross-functional collaboration.
- Monitor market trends, customer needs, and competitor activities to identify business opportunities and risks.
- Drive innovation and continuous improvement initiatives, leveraging global collaboration and best practice sharing.
- Promote a strong culture of safety, compliance, sustainability, and responsible business practices across service operations.
- Participate actively in global matrix leadership teams and contribute to regional and global business objectives.
Requirements
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Minimum 5 years of experience in a similar leadership role, preferably within the marine, aftermarket, or service industry.
- Strong commercial acumen with proven ability to drive revenue growth and profitability.
- Experience managing pricing strategies, service offerings, and business performance metrics.
- Strong negotiation, communication, and stakeholder management skills.
- Fluency in English, both written and spoken.
- Strong analytical, problem-solving, and organizational skills.
- Ability to lead teams and drive results in a complex matrix organization.
Desired Qualifications
- Experience in the marine lifecycle service or maritime industry.
- Knowledge of AP aftermarket business models and competitive landscape.
- Experience leading multicultural teams and working across global organizations.
- Strong understanding of customer service excellence and operational performance management.
- Demonstrated success in implementing business transformation, process improvement, or innovation initiatives.
- Familiarity with sustainability programs, safety management, and continuous improvement methodologies.
Benefits
- Opportunity to work with global teams.
- Develop leadership capabilities.
- Make a meaningful impact on business growth, customer success, and sustainable operations.
#Services#Project Management#China Marine Lifecycle Service#Customer Satisfaction#Operational Efficiency#Market Trends#Innovation#Compliance#Sustainability#Matrix Organization
Company
Emerson
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Shanghai, China
Qualification
Bachelor
Applicants
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