Senior Support Engineer - Core Networks
Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration · Systems Engineering
In short
We are looking for a Senior Support Engineer with 5 years of experience in the 4G/5G IMS Domain to provide network monitoring and handle customer-reported issues according to SLAs. The role involves supporting incident, problem, and change management, collaborating with global teams, and ensuring high availability of deployed solutions, with potential involvement in project delivery.
Responsibilities
- Act as the main support interface for the Customer across IMS domain for monitoring and maintaining IMS Nodes
- Provide support and lead team for incident, problem, and change management activities
- Support monitoring during cloud infra upgrades and baby sit post IMS nodes upgrades
- Collaborate with global competence domain teams and be the interface towards customer
- Ensure high availability, resiliency, and performance optimization of deployed solutions
- Participate in 24x7 emergency support if necessary
Requirements
- Bachelor’s (Btech or equivalent) in engineering field
- 5 years of experience in IT or Telecom operations
- Background in 4G/5G infrastructure within production support contexts
- Experience with IMS (VoLTE/VoWiFi) installation, integration and troubleshooting
- Additional competence in 4G EPC (MME, SGW, PGW), 5G Packet Core & UDM is good
- Strong expertise in Core Products and Cloud native based telecom architectures
- Good customer management and communication skills
- Understanding of 4G/5G call flows and 3GPP specifications
- Troubleshooting experience of the issues faced by customer in live network
- Knowledge on E-2-E call flows for VoLTE/VoNR/EPSFB procedures
- Working knowledge of Networking (TCP/IP) and Cloud/Container platforms (Docker/K8s) from an operations perspective
- Solid troubleshooting methodology, incident prioritization, and RCA documentation
- Comfort with on‑call emergency rotation
- Strong communication in English
- Proactive team player, customer‑focused, and committed to quality and reliability
Desired Qualifications
- Interest in cloud networks and 4G/5G infrastructure within production support contexts
- Experience with Ericsson CEE,CCD/CNIS platform is desirable
Benefits
- Opportunity to join a skilled team
- Involvement in project delivery, system integration, testing, and upgrades
- Ensuring high availability, resiliency, and performance optimization
- Collaboration with global competence domain teams
#4G/5G IMS Domain#Network Function Monitoring#Customer Reported Problems#SLA#Operational#Technical Issue Handling#Project Delivery#System Integration#Testing#Upgrades#Cloud Networks#Production Support#VoLTE/VoWiFi#Packet Core#UDM#Core Products#Cloud Native Telecom Architectures#Customer Management#3GPP Specifications#Live Network Troubleshooting#E-2-E Call Flows#VoNR#EPSFB#Networking#Cloud/Container Platforms#Ericsson CEE#Ericsson CCD/CNIS#Troubleshooting Methodology#Incident Prioritization#RCA Documentation#On-call Emergency Rotation#Communication#Team Player#Customer-focused#Quality#Reliability
Company
Ericsson
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Qualification
Bachelor
Applicants
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