Senior Specialist

Logistics, Sales & Operations · Logistics Management · Procurement

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Senior Specialist in Chennai, India, to manage and control delivery operations. This role involves ensuring accuracy, efficiency, and adherence to company standards while supporting non-voice operations. Key responsibilities include identifying and resolving process inefficiencies, maintaining data safeguards, and troubleshooting production output.

Job Summary

To be responsible for managing and controlling processes within delivery operations, ensuring accuracy, efficiency, and adherence to company standards, while supporting the overall functionality of non-voice operations.

Key Responsibilities

1. Identify Erroneous, Inaccurate, And Inefficient Outputs/Processes, Communicate These To Leadership, And Participate In Problem Resolution.
2. Implement And Maintain Company Safeguards To Protect Confidential Client Information.
3. To Review & Resolve Discrepancy And Troubleshoot & Support Call Floor Production Output.
4. To Support In Carrying Out Floor Operations Specific To Their Functions

Skill Requirements

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Other Requirements

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#operations#process management#client information#troubleshooting#quality assurance