Job description 

The Sr Analyst will be responsible for data reports, new tool development, KPI design, dashboard creation and automation. She/he supports Flight Ops leadership in day-to-day data driven decisions. She/He creates visibility into and identifies root causes of operational issues such as delays/cancels, open time, reserve staffing, and sick leave and identifies operational problems/opportunities and performs root cause analysis/diagnosis leading to improved operational performance and reduction in costs.

• Support FOPS leadership with analytics and reporting on day-to-day as well as monthly functions; perform ad-hoc data mining and analysis
• Analyze/review performance data to ensure experiments, new tools, or processes are aligned with objectives and are delivering the most business value
•  Automate existing manual reports and processes to improve throughput
•  Build high-quality decks, dashboards, tools and reports for FOPS leadership, eTeam, front-line management, and individual business teams throughout the organization
•  Analyze operational performance of United’s crew operations and make recommendations to help develop strategic plans to increase reliability and efficiency
• Design meaningful metrics that indicate operational health and inform operational decisions

Qualifications

Required 

•  Bachelor's degree in Ops Research, Computer Science, Statistics, Logistics/Transportation, Industrial Engineering, Engineering, or another quantitative field (i.e. mathematics, statistics, economics, etc.)
• At least 6 years experience in business intelligence, analytics, and/or data engineering
• Familiarity with all parts of the data ecosystem (acquisition, engineering, storage, management, analysis, visualization, and deployment)
• Excel proficiency and data analysis/modelling proficiency
• Proven analytical and quantitative ability; use data and metrics to validate hypothesis and perform root cause analyses.
•  Proficiency writing complex queries and procedures using both traditional and modern technologies/languages (i.e. SQL, Python, PowerBI etc.)
• Data visualization skills using one or more reporting tools (i.e. Spotfire, Tableau, etc.) to produce meaningful dashboards 
•  Ability to study/understand business needs, then design a data/technology solutions that connect business processes with quantifiable outcomes
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English and Hindi (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual in-office attendance is an essential function of the position.

Preferred

• Master's degree preferred
• Airline experience or knowledge of airline operations preferred
• Knowledge of airline business, airline operations, and ideally pilot flight operations
• Adaptability to changing business environment
• Build and maintain positive relationships with all stakeholders
• Exposure to statistical and analytical methods preferred
• Passion for the airline industry and its complexity and challenges
• Supportive team-player motivated to make a difference