Responsibilities:

• Manage daily performance related to the collateral teams activities thereby contributing to the financial and non-financial goals of the business
• Provide detailed analysis of escalated issues when necessary and recommend actions for resolution
• Propose solutions to implement process improvements, client service enhancements, or overall technology enhancements
• Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities affiliated with Collateral
• Solve complex problems, design the best processes / system to ensure Citi is Best-in-class and the firm of choice for our clients
• Coordinate with internal and external clients to assess service quality and identify areas for improvement
• Own the overall wellbeing & happiness quotient of the team
• Act as an advisor to new/junior staff and help them assimilate into the Citi culture
• Contribute to the larger site by leading / participating in the site workgroups
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10-12 years of relevant experience
• People management experience
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred