In short
IKEA is seeking a Sales Team Leader for their Living Rooms department in Stoughton, MA. This full-time, on-site role involves overseeing daily sales floor operations, ensuring a positive customer experience, and leading a team. Responsibilities include hiring, training, driving sales, and managing store merchandising standards.
Responsibilities
- Oversee daily operations of the Sales floor team to ensure consistent product presentation and customer shopping experience.
- Drive repeat visitation by maintaining store merchandising standards and ensuring a great customer meeting.
- Manage a flexible, competent, and knowledgeable work force.
- Hire, onboard, coach, develop co-workers, and create individual development plans.
- Manage resource planning, co-worker relations, and performance.
- Drive sales by ensuring co-workers have product knowledge, IKEA Concept tools, and home furnishing expertise.
- Monitor and follow up on sales, supply, customer insights, and customer-centric KPIs.
- Secure Sales Location Management (SLM) for optimal ASSQ.
- Secure execution of the commercial calendar, strategies, and workbriefs by partnering with stakeholders.
- Plan and implement activities and add-ons throughout the store.
- Handle customer and co-worker issues promptly and positively.
Requirements
- 3 years of experience in a fast-paced, customer-oriented (service or retail) industry.
- Experience leading and developing people, preferably in a retail environment.
- Experience in customer service, problem-solving, and conflict handling techniques.
- Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently.
- Must be able to stand, walk, talk, type, reach, hear, see, twist more than 46% of the time.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#Sales#Team Leader#Customer Service#Retail#Management
Company
IKEA
Job Posted
3 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Stoughton, USA
Applicants
Be an early applicant