The Job

Sales Support Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support

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In short

Intelligent Manufacturing is seeking a Sales Support Specialist to ensure a seamless sales process from quote to order fulfillment and renewal. This role involves managing orders, maintaining customer data in CRM/ERP systems, and coordinating with various teams to support business growth and customer success in the dynamic manufacturing software industry.

Responsibilities

  • Process customer orders, contracts, renewals, software licenses, and related documentation accurately and efficiently.
  • Coordinate with sales, finance, technical support, and service teams to resolve order issues and ensure smooth delivery.
  • Provide timely updates to customers and internal stakeholders regarding order status and next steps.
  • Ensure compliance with pricing guidelines, approval processes, and company policies.
  • Support improvements to sales operations processes and workflows.
  • Maintain accurate customer, prospect, contract, and opportunity records within CRM systems.
  • Support sales forecasting, reporting, and pipeline management through high-quality data maintenance.
  • Organize and maintain commercial documentation and customer records.
  • Identify opportunities to improve data quality and operational processes.
  • Act as a key point of contact for administrative customer inquiries related to orders, renewals, documentation, and delivery schedules.
  • Coordinate communication across sales, finance, technical support, logistics, and service delivery teams.
  • Escalate and help resolve issues to ensure a positive customer experience.
  • Support consistency and best practices across sales support activities and regions.
  • Deliver responsive, professional, and solution-oriented support to both customers and internal stakeholders.

Requirements

  • Bachelor's degree in Business Administration, Finance, Sales Administration, or a related field, or equivalent practical experience.
  • 3-5 years of experience in sales support, customer administration, order processing, renewals, or a similar business operations role.
  • Experience working with CRM and ERP systems such as Salesforce, SAP, Microsoft Dynamics, or similar platforms.
  • Strong proficiency in Microsoft Excel, Word, Outlook, and Teams.
  • Excellent attention to detail and organizational skills.
  • Strong communication and relationship-building abilities.
  • Ability to prioritize multiple tasks and work independently.
  • Proactive problem solver with a customer-first mindset.
  • Adaptable in a fast-paced, evolving environment.
  • Fluent in English.

Desired Qualifications

  • Experience in software, manufacturing, industrial technology, or other B2B environments is a plus.
  • Basic knowledge of software licensing or subscription-based business models is advantageous.
  • Additional languages are a plus.

Benefits

  • Part of a global team helping manufacturers embrace digital transformation.
  • Work with experienced professionals across multiple functions.
  • Contribute to meaningful business outcomes.
  • Play an important role in delivering an exceptional customer experience.
  • Support the growth of a leading software organization.
  • Limited travel, generally up to 10%, for occasional team meetings, training sessions, or business events.
#Sales Support#Customer Service#Order Management#CRM#ERP#Manufacturing#Software
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Company

Sandvik

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Cincinnati, United States of America

Houston, United States of America

Indianapolis, United States of America

Mebane, United States of America

Nashville, United States of America

Qualification

Bachelor

Applicants

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