Sales Manager - Delhi
Logistics, Sales & Operations · Sales & Business Development · Sales Management · Account Management
In short
Alfa Laval India is seeking a Sales Manager for its Energy Service team in Delhi. This role involves managing key accounts and distribution channels to drive sales growth, build customer relationships, and offer tailored service solutions. The ideal candidate has a Bachelor's degree in mechanical engineering and 10-12 years of sales or service management experience.
Responsibilities
- Manage and grow sales within key accounts and distribution channels for Installed base.
- Identify and nurture relationships with strategic customers, offering tailored service solutions.
- Develop and maintain strong, long-term relationships with key accounts to ensure customer retention and loyalty.
- Understand customer needs and provide tailored service solutions to address them.
- Identify new business opportunities and areas for expanding service offerings within key accounts.
- Coordinate with internal teams to deliver excellent service and product support to key customers.
- Monitor customer satisfaction and resolve any issues or concerns promptly.
- Manage and grow the distribution network by establishing strong relationships with partners.
- Collaborate with Channel Partners to ensure alignment with sales targets, pricing, and promotional activities.
- Train and support distributors on service offerings, sales techniques, and product updates.
- Monitor distributor performance and work on strategies to enhance sales within distribution channels.
- Analyze market trends, customer behavior, and competitive landscape to identify new growth opportunities.
- Negotiate contracts, pricing, and service agreements to ensure profitability.
- Work closely with Customer Support, Service Operations and Customer Success team to deliver integrated service solutions.
- Provide regular sales forecasts, performance reports, and customer feedback to senior management.
- Track and report on service sales metrics, identifying areas of improvement and recommending corrective actions.
- Monitor competitor activities and industry trends to stay ahead in the market.
- Ensure high levels of customer satisfaction through post-sales support and follow-up services.
- Address customer complaints or service-related issues promptly and professionally.
- Identify opportunities for upselling and cross-selling services to existing customers.
Requirements
- Bachelor’s degree in mechanical engineering.
- 10-12 years of experience in sales, service management, or account management.
- Strong understanding of key account management and distribution business models.
- Proven ability to develop and execute sales strategies and meet targets.
- Strong negotiation, communication, and relationship-building skills.
- Ability to work cross-functionally and lead teams effectively.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant sales tools.
- Willingness to travel as needed to meet with key accounts and Channel Partners.
- Hands on experience on CRM tool for opportunity management.
Desired Qualifications
- MBA would be added advantage.
Benefits
- An interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success.
- You will be learning new things every day.
#Sales Manager#Energy Service#Key Account Management#Distribution Channel Management#Sales Development
Company
Alfa Laval
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Delhi, India
Qualification
Bachelor, Master
Applicants
Be an early applicant