Risk Operations Specialist
Finance, Banking & Legal · Banking & Investments · Risk Management · Financial Analysis
In short
Volvo Financial Services is seeking a Risk Operations Specialist in Greensboro, NC to support account resolutions and asset protection for their portfolios. This role involves managing delinquent accounts and securing financed assets, requiring strong organizational and negotiation skills, and knowledge of relevant regulations. Experience in collections and repossession within commercial banking, consumer lending, or equipment leasing is preferred.
Responsibilities
- Support the Account Resolutions Team Manager in all phases of the retail account management and asset protection process.
- Manage a partial block of delinquent customers.
- Protect and secure financed assets that are in default of contractual obligations.
- Work closely with various business areas including credit, customer service, remarketing, accounting, sales, and legal.
- Support other areas of Risk Operations as needed.
- Report to the Account Resolution Manager.
Requirements
- BA/BS in business or related field preferred and/or equivalent related experienced would be considered.
- 1-2 years progressive asset recovery, collections and repossession experience in commercial banking, consumer lending, or equipment leasing.
- Proven ability to work in a cross-functional level, supporting other areas of the business.
- Ability to work under pressure producing timely work.
- Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force.
- Negotiation experience and comfort level with handling difficult conversations.
- Sound knowledge of local, state and federal regulations along with FDCPA guidelines regarding collections and repossessions.
- Strong PC skills (MS Office).
- Good financial counseling skills and the ability to effectively communicate the necessity of paying Volvo Financial Services.
- A high level of integrity and a positive customer and quality focus.
- Ability to work within and in support of a team environment.
- Self-starter and ability to work independently.
Desired Qualifications
- Bilingual preferred.
- Occasional travel may be required.
Benefits
- Base pay is set at $53,700.00 - $66,400.00 annually.
- Bonus eligible.
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
- Diverse working environment with a culture of care and inclusion.
- Support for personal development and growth to achieve career aspirations.
#Risk Operations#Account Resolutions#Asset Protection#Collections#Repossession#Finance#Customer Service#Legal#Regulatory Compliance
Company
Volvo Group
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Greensboro, United States
Qualification
Bachelor
Applicants
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