The Job

Retail Customer Service and Returns Associate

Retail & Consumer Services · Customer Service · Customer Support

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In short

As a Retail Customer Service and Returns Associate at IKEA in Emeryville, California, you will create positive customer experiences through accurate transactions and effective problem-solving. This part-time role emphasizes building customer loyalty and ensuring a smooth shopping journey, including returns and exchanges. You'll be part of a team focused on risk management and brand protection.

Responsibilities

  • Creates a positive customer experience by ensuring accurate transactions and/or orders.
  • Records information accurately for future improvements.
  • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Builds emotional connections through meaningful and empathetic interactions with customers.
  • Provides a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
  • Offers and sells services to customers during the handover process when needed.
  • Provides a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Requirements

  • 1 year sales or customer service experience preferred.

Desired Qualifications

  • The starting rate/ salary for this position ranges from 22 USD to 28.65 USD and will be based on relevant work experience.
  • Must have open availability Monday through Sunday.
  • A background check will be required.
  • This is a Sensitive Position.

Benefits

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
#Customer Relations
IKEA Logo

Company

IKEA

Job Posted

2 days ago

Employment Type

Part Time

WorkMode

On Site

Experience Level

Associate

Locations

Emeryville, United States

Applicants

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