Description & Requirements

Basic Qualifications

1. Experience range: 3-5 years’ work experience in hotel industry- Front Desk or F & B Service departments, preferably F & B service
2. Technical skills: operational expertise on hotel operating software systems (Property Management Systems/PMS or Point Of Sale Systems/POS) and proficiency in basic Microsoft applications (word, ppt, excel) is a must. Additional knowledge of computer applications, SQL certification and such is a plus.
3. Technical skills in PC troubleshooting to include Windows desktop operating systems (Windows 7/10/11), TCP/IP networking, including troubleshooting using O/S command line utilities, DHCP vs fixed IP addresses, and IP networks/subnet masks, knowledge of peripherals devices including receipt printers, barcode scanners, credit card terminals, and the ability to understand SQL databases and queries.
4. Candidates’ work experience should be with a reputable hotel group (Taj, Oberoi, Sheraton, ITC, Ramada, Accor, Marriott, Hyatt, The Leela and similar).

Preferred Qualifications

1. Previous experience with Point of Sale, restaurant, or hospitality work environments.
2. Technical certifications in networking, SQL, operating systems, or others.
3. Previous experience using a CRM to log and work incidents such as: Salesforce, Zendesk or ServiceNow would be considered an asset.