Job Description

Essential Responsibilities

• Advanced technical support on all GA PAC product ranges, covering both pre-sales and post-sales tasks.
• Track and manage team performance based on agreed KPI’s.
• Resolve customer requests and complaints (LSN/ACT) on products applications and prepare necessary customer communication such as Customer Technical reports (Internal and external).
• Participate in Customer meetings or Site visits to gather evidence or troubleshoot site issues, lead task-forces on strategic project.
• Develop and tune portfolio applications; prepare Application Notes and guidance documents to drive sales and facilitate Grid Automation (GA) projects. 
• Provide product / applications training on new technologies and product evolutions for GA regional teams; develop training modules as necessary. 
• Lead and support demanding product homologation; in some cases, even perform the homologation tests.
• Contribute to specific customer events such as regional roadshows, or in-depth product training, pilot projects.
• Collaboration with R&D: contribute to product roadmap as required, eg. validation of new technologies and product evolutions.
• Maintain broad awareness of GA efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
• Proactively develop team expertise in protection applications domain.
• Technical leadership in power systems protection
• Participate in industry committees and influence evolution of strategic technologies.
• ​Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap.
• Conduct team performance appraisals and salary planning.
• Promote professional growth through timely performance feedback, coaching and counseling.
• Ensure company compliance initiatives and training requirements are implemented within the group.
• Proficiency with presenting and demonstrating technology solutions to customers.
• Perform all activities, especially in Lab areas, in compliance with the Site health and safety guidelines.
• Ability to travel (globally) up to 25% of time.

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
• Experience in grid solutions domain, or advanced degree qualification, in lieu of less experience
• In-depth understanding of protection applications in all grid solutions market segments
• Fluent in English; an additional language will be a plus (Spanish, French, German, Portuguese etc.)
• Very strong experience of leading technical project execution in grid automation portfolios
• Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others
• Excellent written/oral communication and interpersonal skills, customer focused, enthusiastic
• Demonstrated strategic awareness combined with tactical implementation capability. Strong analytical skills with ability to identify and explain critical issues. Six sigma/lean
• Must be able to handle multiple projects simultaneously, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders and clients

Additional Information

Relocation Assistance Provided: No