Process Associate
Healthcare & Life Sciences · BioTech & Pharmaceuticals · Clinical Research
In short
As a Process Associate in Lucknow, Uttar Pradesh, you will be responsible for verifying customer eligibility, reviewing medical documentation, and obtaining prior authorization. This role requires strong communication, data entry, and multitasking skills, with an adherence to US healthcare compliance measures.
Responsibilities
- Verify eligibility with end customers and review medical documentation.
- Obtain prior authorization and request missing payer information.
- Update patient information and perform other necessary actions without phone calls.
- Assess and resolve customer inquiries, requests, and complaints.
- Log, process, and monitor service requests using sound judgment.
- Manage and update daily customer interactions generated through workflows and queues.
- Maintain effective work procedures according to client process workflows and HCL policy.
Requirements
- Written English communication skills
- Good data entry & typing skills
- Ability to multitask
- Ability to contribute to process improvement ideas
- Analytical and problem-solving skills on the process
- Ability to use sound judgment and make decisions
- Adherence to US healthcare compliance measures
Desired Qualifications
- Use business tools and industry knowledge updates to identify problem areas and document business requirements.
- Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards.
Benefits
- Supercharge your potential at HCLTech
- Find your career and your spark at HCLTech
- A place that knows that helping its customers stay on top starts by putting its people first
- Work with a global technology company with a broad portfolio of technology services and products.
#US healthcare compliance
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Lucknow, India
Applicants
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