Policy Specialist
Marketing, Media & Creative · Marketing & Advertising · Digital Marketing · Marketing Strategy · Business Analysis
In short
Google seeks a Policy Specialist to improve policy enforcement accuracy and customer experience by influencing product/platform improvements and leading partnerships with various teams. This role requires a Bachelor's degree or equivalent experience, with a focus on operational workflows and customer-facing roles, preferably with experience in process design and data-driven decision-making.
Responsibilities
- Influence product/platform improvements to positively impact the Customer experience, Trust and Safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy.
- Identify opportunities for Policy simplification and improve external policy communications by working with Trust and Safety.
- Identify model improvement opportunities for increased accuracy and precision by working with APaS.
- Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals, and ensure Policy plans are future-ready based on those goals.
- Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes.
- Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in operational workflows or a customer-facing role.
Desired Qualifications
- Experience in managing complex multi-stakeholder engagements.
- Experience in process and workflow design and data driven decision making.
- Deep understanding of troubleshooting and customer support.
- Knowledge of Google Ads and advertising solutions.
- Ability to conduct analytics, develop dashboards, and make data-driven decisions.
- Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues.
Benefits
- Opportunity to deliver quality, scale, and efficiency to how Google commercializes its ad products.
- Role involves being a liaison between Product and gTech services.
- Ensuring seamless execution of Product launches and customer-facing migrations.
- Opportunity to shape the future of advertising in the AI-era.
- Make a real impact on millions of companies and billions of users.
- Building trusted relationships with customers.
- Uncovering customer business needs and translating them into powerful solutions.
- Achieve as a team with sellers.
- Commitment to maximize customer success.
- Act like an owner, move with velocity through change, and find innovative and strategic ways to deliver extraordinary and incremental outcomes.
#policy#operations#customer experience#marketing#advertising#technology
Company
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Hyderabad, India
Gurgaon, India
Qualification
Bachelor
Applicants
Be an early applicant