About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About the role:  

We are looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to our customers and you will continuously look for outstanding and exciting ways to improve their experience. 

In this role, you will provide support to complete the Video KYC. 

Responsibilities:

Act with integrity & think customer-first in every interaction

Handle cases which involves video calling 

Follow specified process guidelines defined for the process

Build customer trust through their interaction

Ability to meet hourly & daily productivity goals

Leverage internal processes and resources to drive resolution

Recommend process improvement

Ideal candidate should :

Have excellent written and verbal communications

Have good learnability

Be an active listener and deal well with objection

Have strong customer orientation and ability to adapt/respond to different scenarios

Be a team player, flexible and open to feedback

Ability to multitask, prioritize, and manage time effectively

Should be able to speak in English and Hindi

Graduation (10+2+3) is Mandatory 

0 - 1 years of work experience in a customer facing role

- 6 days working and rotational week off