Network Operations Engineer
Technology, Data & Digital · IT Infrastructure & Security · Network Administration
In short
Ericsson is seeking a Network Operations Engineer in San Jose, Costa Rica to ensure customer service efficiency. Responsibilities include monitoring network alarms, performing incident analysis and troubleshooting, and producing operational reports. A Bachelor's degree in Telecommunications, IT, or Electronics is required, along with knowledge of telecom technologies and incident management.
Responsibilities
- Monitor network alarms, events, and KPIs.
- Perform incident analysis and troubleshooting.
- Register and manage incidents.
- Escalate incidents according to procedures.
- Support major incidents and maintenance activities.
- Produce operational reports.
- Contribute to process improvements.
Requirements
- Bachelor degree in Telecommunications, IT, Electronics, or related field.
- Knowledge of telecom technologies and OSS tools.
- Understanding of incident management.
- Strong analytical skills.
- Effective communication skills.
- Professional proficiency in English and Spanish (written and verbal).
Benefits
- Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
- Challenge and opportunity to build solutions never seen before to some of the world's toughest problems.
- Be part of a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
- Encouraging a diverse and inclusive organization is core to our values.
- Championing diversity in everything we do.
- Belief that collaborating with people with different experiences drives innovation, which is essential for our future growth.
- Encouraging people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
- Ericsson is proud to be an Equal Opportunity Employer.
#Network Operations#Telecommunications#IT#Electronics#Incident Management#Analysis#English#Spanish
Company
Ericsson
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
San Jose, Costa Rica
Qualification
Bachelor
Applicants
Be an early applicant