Job description 

Primary responsibilities for this role include: 

• Initial Environment Setup for customers - routers, switches, firewall, F5, Azure including complex VPN tunnel test and turnups
• Moves, add, changes of advanced networking tasks for hosted customers
• Azure Cloud complex network solution setups
• Network Leveraged Services support - Firewall, F5, VPNs
• Consult with SAS PMs, CSDMs, and customers on Hosted Network Solutions
• Escalation Support
• Support Migrations from old network fabric to new fabric and Azure
• OS upgrades for Network Devise
• Reduction of Technical Debt
• Global Management of Wi-Fi and Any Connect Configuration
• Address Security Vulnerabilities, Security and Pen Test Findings
• Audit Evidence response of network environments and configurations 

Essential –

• Bachelor's degree in Computer Information Systems, Computer Science, or related quantitative field
• Minimum 4+ years of experience as an Information Systems Engineer in a heterogeneous, dynamic, customer-focused environment
• Excellent troubleshooting skills Networking devices such as Firewalls, LBs, VPNs 
• Experience with infrastructure architecture including Servers, Network, Security, Storage and Backup
• Good working knowledge of cloud infrastructure (AWS, Azure etc.)
• Participation in a 24x7 on-call rotation schedule.
• Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns.
• Develop step-by-step documentation for system support tasks.
• Experience with Arista and Cisco Nexus/Catalyst switches            
• Experience with Microsoft Azure networking
• Experience with F5 LTM/DNS load balancers      
• Experience with Cisco and Palo Alto firewalls
• Knowledge of EIGRP and BGP routing protocols 
• Experience with networking for virtualized server environments
• Experience with Cisco and/or Aruba Wireless Networking            
• Experience with Cisco ISE
• Experience with Cisco AnyConnect and/or Ivanti/PulseSecure Remote Access solutions

Preferences

• Collaborative team experience with superior problem-solving skills
• Ability to triage requests with multiple admin resource groups
• Understanding best practices around information security and data privacy in relation to system access and availability