The Job

Manager - Service Architecture

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Science

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In short

Responsible for designing end-to-end autonomous operations use cases through automation capabilities. This role drives value and differentiation by co-creating tailored solutions and improving service delivery efficiencies. Requires strong leadership, team management, and expertise in Service Architecture, AI/ML, and Autonomous Networks.

Responsibilities

  • Drive design & development of robust and scalable architectures for automation solutions.
  • Design, develop, and implement frameworks for streamlining repetitive tasks and orchestrating workflows.
  • Contribute towards efficiencies in service delivery through streamlined automation processes.
  • Prepare scalable, modular, re-usable designs aligning with EOE objectives.
  • Exhibit thought leadership and best practices in Automation.
  • Support the Head of Service Architecture and Management on Service Delivery issues.
  • Manage team competence and capability build through hiring, training & coaching.
  • Ensure high motivation and a productive work environment for team resources.
  • Perform Line Management duties including salary reviews, goal setting, and competence development.
  • Meet Billability, Utilization & Efficiency targets, and manage financial forecasting and budget.

Requirements

  • Degree in Engineering or Equivalent (ECE/CSE/IT) / MBA.
  • Minimum 14+ years of total experience.
  • 10+ years of experience in Leadership and Team Management of minimum 12-15 team members.
  • Strong knowledge and experience in Telecom / IT Service Management roles.
  • Strong Knowledge and experience with Service Management related areas: Automation Architecture, AI/ML, BPMS.
  • Strong understanding & experience of MS Tools portfolio.
  • Strong knowledge and understanding of Autonomous Networks.
  • Sound understanding of Managed Services Environment & Processes.
  • Strong knowledge on Ericsson Policies, Directives and Guidelines.
  • Strong knowledge on Ericsson’s business environment.
  • Good understanding of SLA and WLA/OLA.
  • Strong Line Manager & leadership, change management skills, influencing and leading by example.
  • Excellent English language skills oral and written.
  • Performance and Results oriented with good skills in leading and motivating people.

Benefits

  • Outstanding opportunity to use skills and imagination.
  • Opportunity to build solutions never seen before.
  • Challenging environment with a diverse team of innovators.
  • Encouraging a diverse and inclusive organization is core to our values.
  • Championing diversity and inclusion in everything we do.
#Service Architecture#Automation#IT Service Management#Leadership#Team Management#Noida
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Company

Ericsson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Executive

Locations

Noida, India

Qualification

Bachelor, Master

Applicants

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