The Job

Manager of Customer Success Account Managers

Logistics, Sales & Operations · Sales & Business Development · Customer Success

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In short

As the Manager of Customer Success Account Managers, you will lead a team focused on empowering Microsoft customers to achieve their business goals. This hybrid role involves building trusted relationships, developing roadmaps, and mentoring your team to drive impactful business growth and deliver measurable value.

Responsibilities

  • Deliver success through empowerment and accountability by modeling, coaching, and caring: define team objectives, enable success across boundaries, help the team adapt and learn, and invest in the growth of others.
  • Lead by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives as appropriate, and ensuring customers are recognizing value as planned.
  • Coach the team on developing and delivering strategic roadmaps in partnership with key stakeholders and executives, prioritizing engagements to address agreed-upon customer outcomes and account priorities.
  • Guide the team to anticipate, identify, and mitigate customer blockers and risks by leveraging Microsoft solutions and services, and developing deliverable programs of work.
  • Mobilize resources for identifying, resolving, and mitigating blockers to accelerate customer adoption, maximize retention, and minimize churn.

Requirements

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Equivalent experience.
  • Advanced business-level proficiency in Japanese and business-level proficiency in English.

Desired Qualifications

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Equivalent experience.
  • 5+ years relevant work experience within customer industry.
  • 3+ years people management experience.
  • 3+ years experience managing a consumption portfolio.
  • Project Management Institute (PMI) or equivalent Project Management certification.
  • Prosci or equivalent certification.

Benefits

  • Opportunity to spark innovation and make an impact.
  • Shape the approach to customer success and leverage Microsoft's delivery forces.
  • Grow a career in a growth-mindset culture.
  • Do meaningful work that changes the world.
#Customer Success#Account Management#People Manager
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Company

Microsoft

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

United States

Qualification

Master, Bachelor

Applicants

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