Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Device42, a Freshworks company is the most trusted, advanced, and complete full-stack agentless discovery, dependency mapping, CMDB and IT Asset Management platform for Hybrid Cloud.

Job Description

We are looking for a technical, highly motivated and dynamic IT Product Information & Lead Research Analyst to play a key role in our growing team. This hands-on position is ideal for a self-starter who enjoys research, data curation, and taxonomy design, with a unique opportunity to transition into a leadership role as the team expands. The team is responsible for building and maintaining a comprehensive, accurate, and curated product catalog of all software and hardware technology products sold and deployed globally.

The Lead Product Research Analyst will be responsible for:

• Lead and coach a team of research analysts working on technology data mining and curation.
• Conduct research on technology data/content about software and hardware products, including vendors, manufacturers, product suites, lifecycle data
• Collect, analyze, and curate information to enrich our technology catalog, ensuring accuracy and consistency
• Oversee the maintenance of a technology data catalog, ensuring comprehensive and up-to-date content
• Design and manage taxonomies for software and hardware products.
• Develop and enforce rules for normalizing and mapping data between source systems
• Define and implement end-to-end research workflows, including methodologies, training programs, and quality control measures.
• Respond to customer and internal requests to enrich catalog content and resolve content-related issues promptly.
• Act as the subject matter expert (SME) on technology data, working directly with customers and partners to address data-related issues and enhancement requests.
• Collaborate with internal stakeholders, including engineers and product teams, to translate business requirements into new data offerings and features.

Qualifications

• Bachelor’s degree in computer science, engineering, data management or related field
• Experience with Master Data Management or Product Information Management platforms
• Proficiency in writing regular expressions (Regex)  - required
• Familiarity with database tools, data entry systems, and processes.
• In-depth, subject matter expertise-level understanding of how software is named, titled, and released by commercial and open-source teams, including EOL and vulnerability disclosures.
• Strong background in researching and managing technical content, with an eye for detail.
• Ability to identify gaps in data and develop proactive plans to close them.
• Experience in designing and managing taxonomies for technical products.