Your Role and Responsibilities:

• Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Develop and manage your sales pipeline, by assessing and moving many activities simultaneously
• Grow, manage and track customer contact and install base within your accounts
• Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges
• Partner closely with Customers Success Managers on your accounts in ‘Pod’ structure with a focus on both retention and growth of customer portfolio.  Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts.
• Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals 
• Provide regular reporting of pipeline and forecasting
• Keep abreast of competition, competitive issues and products
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
• Travel to customer locations in support of sales efforts as and when required

Qualifications

• 3-5 years of sales experience; preferably in an Account Manager role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue. You are a Farmer and a Closer at heart
• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
• Highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship management
• Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Fluent in English and Swedish or other Nordic languages  is required.  Proficiency in multiple languages is a plus.