Job Description

This position will be a part of the Enterprise sales organisation, that focuses on organisations (customers) with 500+ employees. This is an individual contributor role and as part of that sales team you will participate in our new sales strategy and direction change for Freshworks CX products.

Key Responsibilities

• Sell the CX Freshworks suite of products to “new logo” customers in your territory
• Identify new CX opportunities, creating end to end sales lifecycle, direct and through the field
• Tier your accounts and prospect into them alongside your BDR, via tailored and relevant outreach campaigns (social, email and cold calling)
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning

Qualifications

• Minimum 4-7 years experience managing complex ”lead to close” sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc)
• Domain knowledge and sales experience in the field of Customer Service Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• Fluent in English and Dutch